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FAQ’s

Welcome to Wotefusi.com Knowledge Base.

 

 

We have developed this help page to assist you with standard information you may need. It also includes all the frequently asked questions from our customers. If you can not get a satisfied answer here, send email to our customer service to help you figure it out.

 

My Orders FAQs-

How do I check my order status?

-1. Sign into “My Account” and click on “My Orders” located at the top right of the initial page.

  1. In “My Orders”, you will be able to view all your orders and current status of each ordered item. Order status is divided into five: Draft , Pending, Processing (Payment Received,Payment Confirmed,Packaging), All Shipped, Cancelled.

 

What does my order status mean?

-Draft: Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order.

Pending: Your order is currently incomplete, and awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order.

Processing - Payment Received: We’ve received your payment and are beginning verification to ensure payment security.

Processing - Payment Confirmed: Your payment has just been confirmed and we will begin processing your order immediately.

Processing - Packaging: Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment.

All Shipped: Everything in your order has been packaged and sent to the provided shipping address.

Cancelled: This order has been cancelled.

 

How can I cancel my order?

-If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.

You can get a full refund before items be shipped out.

To delete your order (Order Status: Draft or Pending):

  1. Sign into “My Account” and click on “My Orders”
  2. Click on the order number that you would like to cancel.
  3. Click "Delete this order" and confirm that you want to proceed with cancellation order.

To cancel your order (Order Status: Processing):

  1. Sign into “My Account” and click “My Orders".
  2. Click on the order number that you would like to cancel.
  3. Click “cancel this order” located at the bottom of the Order Details page to proceed with cancellation.

Note: Only orders that have not shipped can be cancelled. Once your order has been shipped, this link will no longer be available.

 

Can I make changes to my order?

-If you would like to make changes to your order, we recommend cancelling your order; then, proceed to place a new order.

 

When will I receive my order?

-All of our items require processing time before they ship. Processing time for most items is displayed on the item's product detail page. Shipping time varies based on the shipping method you chose at checkout.

China Post : e-Packet to worldwide with tracking, 15-60 working days delivery.

EMS to specified countries with tracking, 7-25 working days delivery.

FedEx express: International Economy to specified countries, 5-12 days working days delivery.

International Priority to specified countries, 3-10 days working days delivery.

You can go to My Orders and click on the order you need help with to check the current status of your order and view the estimated shipping date.

 

How do I contact Customer Service about my order?

-Once your order is processing, you want to make any change to your order ,or have payment issue of the order, shipping details of the package, please click contact us to move on.

 

 

My Account FAQs-

Why should I create an account?

-A Wotefusi account makes shopping with us much easier. Allows you to:

Check the status of your current order and keep track of previous orders.

Contact Customer Service with questions, order update, and general assistance.

Store your shipping and payment information to ease checking out process.

Ask questions and/or write reviews about a product. By adding a product reviews, you can enter to contests to win prizes.

Add an item to “MY WISH LIST” so that you can purchase in the future.

 

I forgot my password?

-If you’ve forgotten your password, click on “Forgot your password”. We’ll ask you to enter your email account and then immediately send you a confirm email to reset the password. Then you can use the new password to login to your account.

 

How do I update my shipping / contact address?

-Sign into “My Account” and click “address book”, then you can add / change your address information.

 

How do I change my email preference?

-Wotefusi’s customer can not change the original email to the new on at present. But we’ll improve it in the near future.

 

How do I write a review?

-Writing a review is quite easy. It helps other customers know more about our products, and gives you a chance to win great prizes.

There are two ways to write a review:

You can go directly to the product page to write your review.

Or you can:

  1. Sign into “My Account” and click on “My Orders”.
  2. Click the order number you are reviewing.
  3. Click “Write a review”.
  4. When reviewing our products, please provide a lot details and be specific of your likes, dislikes and anything that will help other customers. Please be clear and concise.

 

How do I use My Wish List?

My Wish List allows you to easily save products that you like, so that you can easily find them when you come back to shop in the future. Click the “Add to Wishlist" button on a product page to “My Wish List” an item and then click on the heart at the top of the page to view your wished items.

 

Payment FAQs-

Which payment methods do you accept?

-From now on, we only accept PayPal payment method. The credit / debit card payment port will be opened successively.

 

What payment methods are available in my country?

-We strive to help anyone in the world buy from www.wotefusi.com by offering a variety of payment methods. However, technical issues currently prevent us from processing credit and debit card payments from certain countries. In addition, PayPal may have limits on its services by country. Please check PayPal's site for the most up-to-date details on service availability.

If PayPal or credit card payments are not available in your country, please contact us to help you move on other method.

 

How to pay with credit/debit card?

-From now on, we only accept PayPal payment method. The credit / debit card payment port will be opened successively.

 

How to pay with PayPal?

-You do not need to have a PayPal account before ordering from www.wotefusi.com. We offer two different ways to pay using PayPal, which are as follows:

  1. On your Shopping Cart page, click   after reviewing your items. You will then leave www.wotefusi.com and enter PayPal. Log in to your PayPal account, or create one if you don’t have one already. Please follow the instructions provided by PayPal. Once you’ve completed your payment information, you will be redirected to our site where you’ll choose your shipping method and then complete your order.
  2. On your Shopping Cart, choose  and you will be taken to the Order Information page. Under Payment Methods, please select PayPal and then click to continue to checkout. You will then proceed to PayPal where you can log into your PayPal account or create one by following the instructions provided by PayPal. Once you’ve logged in, you can complete your order payment.

 

How can I change payment methods?

-If you have a pending or draft order and want to use a different payment method, it’s easy:

  1. Sign into “My Account” and click “My Orders” located on the upper right corner.
  2. Click on the pending or draft order you want to complete payment.
  3. Click “Edit Order” to be directed to your Order Information page where you can select your desired payment method.

 

When will I be charged for my items?

-You will be charged for your order when your payment status is changed to “payment received”. We will then confirm your payment and begin processing your order right away. In some cases, PayPal and credit/debit card payments may take up to 24 hours to confirm. We will notify you that we have received the payment by providing the email entitled, “Payment Confirmation for Order#_______ with wotefusi.com” .

 

How do I use a coupon?

-When you’ve chosen your items and are ready to checkout, please proceed to the Shopping Cart page. After proceeding to Checkout, you can use your coupon by clicking “Apply Discount Code”.

A box will pop-up, please enter the discount code and then click “Apply Discount”.

 

 

International Shipping & Delivery FAQs-

Wotefusi Global Shipping Guide

-China Post : e-Packet to worldwide with tracking, 15-60 working days delivery.

          EMS to specified countries with tracking, 7-25 working days delivery.

FedEx express: International Economy to specified countries, 5-12 days working days delivery.

International Priority to specified countries, 3-10 days working days delivery.

 

How can I track my package?

-Once an order has shipped out, we will send you a Shipping Confirmation Email that includes your Tracking Number. To check the status of your package, please click on the link and it will redirect you to China Post, FedEx or other shipping vendor's website. This function allows you to track your package using the tracking code provided in the email.

You can also track your order in “My Orders” by following these 3 steps:

  1. Sign into your account and click “My Orders”.
  2. Click on the Order Number you want to track.
  3. Click on the Order shipment button - track this shipment link located next to the tracking number.

 

How do I calculate shipping costs?

-You can estimate your shipping costs at any time by clicking on the shopping cart to view the summary to see “ESTIMATE SHIPPING AND TAX” .

We’ll give you an estimate of how much it shipping will cost for each of our different shipping methods. Please note, this is only an estimate and actual shipping costs will be calculated at checkout.

 

What countries or regions do you ship to?

-Though there’s not every country worldwide we ship to, Wotefusi.com work with the most trusted international carriers to ensure our customer’s package arrives to their destination safely and securely.

South America: Argentina, Brazil, Chile.

North America: Canada, Mexico, United States.

Oceania: Australia, New Zealand.

Europe: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

Asia: Hong Kong, India, Indonesia, Israel, Japan, Macau, Malaysia, Mongolia, Philippines, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam.

 

Are there any additional fees involved in international shipping?

-Products shipped from China

In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

 

-Products shipped from buyer region

While the package be sent from customer’s country, Tax / VAT is included in the product price and no import duties will be added by the destination country.

 

Please note that we don’t pay for any charge of tax, AND, will not refund any tax fee when there are any dispute of the order.

 

Do you ship to PO Boxes or APO/FPO military addresses?

-At this time, we regret to inform you that our shipping partners are unable to deliver to PO Boxes and/or APO/FPO military addresses. Please provide a physical street address to ensure that your items are delivered in a timely manner. If you provide a PO Box or APO/FPO military address, the shipment of your item will be delayed.

 

Why was I asked for a "CPF" number? (Brazilian customers)

-Our customers in Brazil have informed us that all international shipments require all individuals should state their “CPF” number on invoices; also, Brazilian companies are required to include a “CNPJ” number.

Therefore, if you would like us to ship your order to Brazil, please make sure to provide the correct "CPF" or "CNPJ" number so your package can smoothly clear Customs.

 

 

Returns & Refunds FAQs-

An item was lost or damaged during shipping

-If your item was damaged during shipping (can not use it any more), you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and our customer service will then help you to solve it immediately.

 

An item is missing from my shipment

-If your order is missing an item, please contact Customer Service. our customer service will then help you to solve it immediately.

 

I received an incorrect item

-If you received an incorrect item, you can exchange it for the correct item or ask for a refund. To begin the process, you can contact Customer Service.

 

How do I return an item?

-Wotefusi.com hopes you will be satisfied with every purchase you make, but in some cases a customer may want to return an item. Before you send the package back to us, please contact our customer service firstly, we’ll give you a RMA No. And your best return address.

 

I've returned my item; how soon will I receive my refund?

-In most cases, we will refund your money within 48 hours after your package has been delivered. The time it takes to receive your refund will differ based on the payment method you used.

Credit/Debit Card

It will take 7-45 days for your credit card company to process the refund and credit your account.

PayPal

If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.

If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.